Telehealth Troubleshooting Topics

While Greenway goes to great lengths to provide a simple, intuitive user experience with minimal technical issues, problems will still arise from time-to-time. These topics describe some scenarios you may experience.

For issues not covered in these topics, please open a support case in My Greenway or contact Greenway Support at 877-932-6301.

Technical Requirements

You will need a device with a microphone and camera, whether it is a smart phone, tablet, or computer.

Supported browsers include: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari on iOS (iPhone and iPad). We recommend using the most up-to-date version of these browsers.

Additionally, while we recommend the most current operating systems on Windows, Apple, and Android devices, the minimum supported versions include:

Windows: Windows 10

iOS: iOS 11 or higher

Android: Android 7 or higher

Camera & Microphone Issues

If you are having issues hearing or seeing your patients, see the help topics below for some solutions to common microphone and camera issues.

Camera Issues

Microphone Issues

If none of these help topics resolve your connection issues, please open a support case in My Greenway or contact Greenway Support at 877-932-6301.

Account Issues

If you forgot your password, need to update your email address or password, or cannot access the telehealth site, see the help topics below.

Reset My Password

Change my email address

Update My Password

Bluetooth Connectivity

If you are having issues connecting a Bluetooth device to your Windows, Apple, or Android device, see the topics below:

Windows 10

Apple iPhone and iPad

Android devices