Telehealth Troubleshooting Topics
While Greenway goes to great lengths to provide a simple, intuitive user experience with minimal technical issues, problems will still arise from time-to-time. These topics describe some scenarios you may experience.
For issues not covered in these topics, please open a support case in My Greenway or contact Greenway Support at 877-932-6301.
Technical Requirements
You will need a device with a microphone and camera, whether it is a smart phone, tablet, or computer.
Supported browsers include: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari on iOS (iPhone and iPad). We recommend using the most up-to-date version of these browsers.
Additionally, while we recommend the most current operating systems on Windows, Apple, and Android devices, the minimum supported versions include:
Windows: Windows 10
iOS: iOS 11 or higher
Android: Android 7 or higher
Camera & Microphone Issues
If you are having issues hearing or seeing your patients, see the help topics below for some solutions to common microphone and camera issues.
If none of these help topics resolve your connection issues, please open a support case in My Greenway or contact Greenway Support at 877-932-6301.
Account Issues
If you forgot your password, need to update your email address or password, or cannot access the telehealth site, see the help topics below.
Bluetooth Connectivity
If you are having issues connecting a Bluetooth device to your Windows, Apple, or Android device, see the topics below: