Prime Suite practices users are able to launch a virtual visit and user's virtual waiting rooms from several areas in Prime Suite. This allows Prime Suite practice users in a variety of roles to access Greenway Telehealth™ from within Prime Suite.
Requires Prime Suite v18.00.04.00 or later.
For information on scheduling a Telehealth appointment in Prime Suite, see the Schedule a Telehealth Appointment in Prime Suite help topic.
Use the screenshots that reflect your current version of Prime Suite. The captions below the screenshots indicate the version number.
Launch a Virtual Visit in Patient List
In Patient List you can launch a virtual visit with a patient directly from a row in the list.
You can access the Patient List by:
| a. | Selecting Registration > Virtual Information: Check-In. |
| b. | Selecting Registration > Patient List. |
| c. | Selecting the Greenway logo to open Desktop. |
To launch a virtual visit in Patient List:
| 1. | Right-click on the desired patient's row and then select Launch Virtual Visit. |
Patient List - v18.00
Patient List - v18.30 or later
| 2. | Sign in to Telehealth. |
The Launch Virtual Visit option is not available if:
- The patient has not checked-in to the virtual visit.
- The appointment is not a Telehealth appointment.
Appointment Scheduling
To access your virtual waiting room in Appointment Scheduling select Schedule > Appointment Scheduling and then select the Virtual Waiting Room button.
Appointment Scheduling - v18.00
Appointment Scheduling - v18.30 or later
Patient Charts
To access your virtual waiting room in Patient Charts select Charts > Patient Charts and then select the Virtual Waiting Room button.
Patient Charts - v18.30 or earlier
Visit Information Check-in
To access your virtual waiting room in Visit Information: Check-In select Registration > Visit Information: Check-In and then select the Virtual Waiting Room button.
Visit Information Check-In - v18.00
Visit Information Check-In - v18.30 or later
Appointment Not Found
If a user attempts to launch a Telehealth appointment in Prime Suite for a room in which the user does not have access, the following displays:
If this error occurs, the user will need to be added to the E-Room in which the appointment occurs. See the User Management help topic for more information on adding users to a room.
