For Prime Suite clients on v18.00.04.00 or later, users are able to view patient appointment details in their virtual waiting room queue if a patient verifies the appointment details at check in.
Appointment Matching Requirements
In order for a patient to be able to match to their appointment details to a Provider, a Provider user must be linked with a Provider in Prime Suite and the patient must check in to the Provider's room.
This can be accomplished when either adding a new Provider user or editing an existing Provider user. For more information on linking a Provider user to a Provider in Prime Suite, see the How to Get Here
Automatic Patient Appointment Matching
After checking-in to their Telehealth appointment, patients able to verify their appointment information by selecting the Verify button when prompted, and have this information automatically matched their appointment in Prime Suite. After selecting Verify or Unable to Verify, patients are sent to their virtual waiting room.
For those patients that verify their appointment information, the patient's appointment time, appointment type, and provider's name in your virtual waiting room queue.
Matched patients appear in the order of their appointment time and unmatched patients appear at the top of the waiting room queue.
