Adding a Greenway Telehealth™ URL to a GPM Message

Greenway Telehealth™ clients with Greenway Patient Messaging can add virtual waiting room URLs to resources, locations, and appointment types. This allows Greenway Telehealth™ clients to include a provider's virtual waiting room URL in an appointment or appointment broadcast message .

Add a Room URL to a Resource, Location, or Appointment Type

Prior to being able to add a virtual waiting room URL to an appointment or appointment broadcast message, you must first add the room URL to a Resource, Location, or Appointment Type.

Which setting your practice decides to add a virtual waiting room URL to depends on how your practice organizes appointment and appointment broadcast notices and Greenway Telehealth™. For example, if all users at a practice location use one virtual waiting room, you may want to add the virtual waiting room URL to that location only. Or, your practice may have a different virtual waiting room for each of your providers. In this case, you would add a different virtual waiting room URL to each provider in Settings.

To do so:

1. Select either the Location, Resources, or Appointment Types from the Settings widget on the Admin Dashboard, or from the Settings panel.

Greenway Patient Settings

2. Select a resource, location, or appointment type from the list or use the search bar to search for a location, resource, or appointment type.
3. Select Edit in information card.

Resources - Edit

4. Select Web Address and then enter a waiting room URL into the web address field.

Resources - Edit Window

5. Select Save.
6. Repeat these steps for each location, resource, or appointment type as needed.

Create an Appointment or Appointment Broadcast Message

After entering a waiting room URL in a location, resource, or appointment type, you can now create appointment and appointment broadcast messages with a virtual waiting room URL.

The following instructions use Appointment messages as an example, however, these instructions also apply to Appointment Broadcast messages.

1. Select an existing appointment notice or create a new one.
2. When creating or editing an appointment notice, be sure to add a location, resource, or appointment type that includes the virtual waiting room URL in the Web Address field (see above).

For example, if a waiting room URL was entered in the Web Address field for David Ford in the Resources setting, then David Ford should be selected as a resource in the Resources field when creating or editing an appointment notice for telehealth.

Edit Appointment Notice

3. After editing an existing notice or creating a new notice, select the Messages tab and then select either Text, Voice, or Email.
4. In the text, voice, or email message window, select a language, a delivery time, and response prompts (if necessary).
5. In the Content section, enter the content of the message and include any of the following merge fields:
  • ResourceWebAddress
  • AppointmentTypeWebAddress
  • LocationWebAddress

For example, a Telehealth text message with merge fields might look like the following:

You have a Telehealth appointment with {ResourceName} on {AppointmentDate} at {AppointmentTime}. Please use the following link to access your appointment: {ResourceWebAddress}.

Web Address Merge Fields

6. Select Save.
7. Repeat these steps for each Appointment or Appointment Broadcast notice that you wish to create a GPM Telehealth message.